Help Desk Coordinator-Intermediate - EPA Seattle
Seattle,WA
SofTec Solutions, Inc. is currently seeking qualified applicants for the Help Desk Coordinator-Intermediate position located in Seattle, WA. This is a full-time regular, non-exempt position.
POSITION PURPOSE:
Under general supervision, responds to and diagnoses problems through discussion with users. Responsibilities include problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately (either on the phone or at the user’s desk), while more complex problems are assigned to senior level support. Involves use of problem management database and help desk systems.
DUTIES AND RESPONSIBILITIES:
• Provide phone/email support by responding to, diagnosing and resolving problems through discussion with users
• Provide desk-side support for simpler issues
• Create tickets (UMRs) as required for an employee already on the network (user change) or leaving the organization (user checkout; includes the removal of IT equipment and return to inventory actions)
• Document resolutions to common problems and enter them into the knowledge base
• Collaborate with the Tier 2 team for more efficient and effective problem resolution
• Operate and maintain the line printer, including:
• Provide customer assistance
• Print, separate, and distribute print jobs
• Provide continuous print job status updates
• Proactively maintain inventories of printer supplies through written coordination
• Maintain computer hardware in the help desk operation area (community PCs, scanners, etc.), including:
• Provide customer assistance
• Proactively monitor the equipment to ensure it is functioning and printers have ready supplies
• Provide notification before supply items are substantially diminished
• May be assigned to Inventory Management, Shipping and Receiving, equipment set-up and configuration responsibilities, as well as Warranty/Maintenance and Repair/Disposal tracking as time allows
MINIMUM QUALIFICATIONS:
• A+ Certified with one year of computer troubleshooting experience and desktop support experience OR one year information technology training and three years of computer troubleshooting experience and desktop support experience.
• Demonstrated work experience with the following operating systems and applications: Windows Operating Systems; Microsoft Active Directory; Lotus Notes software (including experience with Lotus Notes email, client-based applications, web-based applications, and remote use); Microsoft Office Suite applications (including Word, Excel, PowerPoint, and Access); Symantec Antivirus software; Citrix ICA client software.
Benefits offered include:
• Major medical, dental, vision
• 100% paid life insurance, short-term disability and long-term disability,
• Flexible spending accounts
• Paid time off benefits including vacation, sick leave, holiday pay and others.
• 401k Retirement plan
SofTec Solutions, Inc. is an equal opportunity employer.
POSITION PURPOSE:
Under general supervision, responds to and diagnoses problems through discussion with users. Responsibilities include problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately (either on the phone or at the user’s desk), while more complex problems are assigned to senior level support. Involves use of problem management database and help desk systems.
DUTIES AND RESPONSIBILITIES:
• Provide phone/email support by responding to, diagnosing and resolving problems through discussion with users
• Provide desk-side support for simpler issues
• Create tickets (UMRs) as required for an employee already on the network (user change) or leaving the organization (user checkout; includes the removal of IT equipment and return to inventory actions)
• Document resolutions to common problems and enter them into the knowledge base
• Collaborate with the Tier 2 team for more efficient and effective problem resolution
• Operate and maintain the line printer, including:
• Provide customer assistance
• Print, separate, and distribute print jobs
• Provide continuous print job status updates
• Proactively maintain inventories of printer supplies through written coordination
• Maintain computer hardware in the help desk operation area (community PCs, scanners, etc.), including:
• Provide customer assistance
• Proactively monitor the equipment to ensure it is functioning and printers have ready supplies
• Provide notification before supply items are substantially diminished
• May be assigned to Inventory Management, Shipping and Receiving, equipment set-up and configuration responsibilities, as well as Warranty/Maintenance and Repair/Disposal tracking as time allows
MINIMUM QUALIFICATIONS:
• A+ Certified with one year of computer troubleshooting experience and desktop support experience OR one year information technology training and three years of computer troubleshooting experience and desktop support experience.
• Demonstrated work experience with the following operating systems and applications: Windows Operating Systems; Microsoft Active Directory; Lotus Notes software (including experience with Lotus Notes email, client-based applications, web-based applications, and remote use); Microsoft Office Suite applications (including Word, Excel, PowerPoint, and Access); Symantec Antivirus software; Citrix ICA client software.
Benefits offered include:
• Major medical, dental, vision
• 100% paid life insurance, short-term disability and long-term disability,
• Flexible spending accounts
• Paid time off benefits including vacation, sick leave, holiday pay and others.
• 401k Retirement plan
SofTec Solutions, Inc. is an equal opportunity employer.