Help Desk Support Specialist - Federal Highwyay Administration
Sterling,VA
SofTec Solutions, Inc. has an immediate need for a full-time Help Desk Support Specialist position at the Federal Highway Division Eastern Federal Lands Highway office in Sterling, VA.
DUTIES AND RESPONSIBILITIES:
* Tier 1, Help Desk Support
* Tier 2 Desktop, Handheld and Laptop Support
* Install and uninstall computer hardware, peripherals and software
* Resolve PC and laptop hardware and software VHD tickets/problems
* Provide computer hardware/software support for new, moved or terminated employees
* Ensure availability of hardware, peripheral spare parts and supplies inventory support
* Provide complete hardware and e-waste life-cycle management support from procurement, inventory, through surplus and recycling
* Provide audiovisual (AV) presentation setup and support for meetings and major events
MINIMUM QUALIFICATIONS:
* Two (2) or more years hands on experience of computer hardware/ software install, upgrade and troubleshooting, supporting various operating systems, connectivity issues, utility programs, and help desk support.
* At least two years Windows 98/2000/XP image development using imaging software. Work experience must show Windows image creation in a Novell network environment.
* At least two years of work experience of Microsoft Windows operating platforms and experience with ghosting software.
* Ability to provide Tier 1 Support for Backup on Help Desk.
* Experience with Dell PC and HP printer hardware.
* Ability to provide Tier 2 Support.
* Experience with management of problem tracking systems, resolution metrics, and knowledge bases for technical transfer.
* Knowledge of customer service concepts and practices.
* Well-organized, able to self prioritize in a multi-tasking environment.
* Demonstrate good verbal, interpersonal and written communication skills.
Benefits offered include:
• Major medical, dental, vision
• 100% paid life insurance, short-term disability and long-term disability,
• Flexible spending accounts
• Paid time off benefits including vacation, sick leave, holiday pay and others.
• 401k Retirement plan
Please provide your cover letter, salary expectations, and resume into the fields provided.
SofTec Solutions, Inc. is an equal opportunity employer.
DUTIES AND RESPONSIBILITIES:
* Tier 1, Help Desk Support
* Tier 2 Desktop, Handheld and Laptop Support
* Install and uninstall computer hardware, peripherals and software
* Resolve PC and laptop hardware and software VHD tickets/problems
* Provide computer hardware/software support for new, moved or terminated employees
* Ensure availability of hardware, peripheral spare parts and supplies inventory support
* Provide complete hardware and e-waste life-cycle management support from procurement, inventory, through surplus and recycling
* Provide audiovisual (AV) presentation setup and support for meetings and major events
MINIMUM QUALIFICATIONS:
* Two (2) or more years hands on experience of computer hardware/ software install, upgrade and troubleshooting, supporting various operating systems, connectivity issues, utility programs, and help desk support.
* At least two years Windows 98/2000/XP image development using imaging software. Work experience must show Windows image creation in a Novell network environment.
* At least two years of work experience of Microsoft Windows operating platforms and experience with ghosting software.
* Ability to provide Tier 1 Support for Backup on Help Desk.
* Experience with Dell PC and HP printer hardware.
* Ability to provide Tier 2 Support.
* Experience with management of problem tracking systems, resolution metrics, and knowledge bases for technical transfer.
* Knowledge of customer service concepts and practices.
* Well-organized, able to self prioritize in a multi-tasking environment.
* Demonstrate good verbal, interpersonal and written communication skills.
Benefits offered include:
• Major medical, dental, vision
• 100% paid life insurance, short-term disability and long-term disability,
• Flexible spending accounts
• Paid time off benefits including vacation, sick leave, holiday pay and others.
• 401k Retirement plan
Please provide your cover letter, salary expectations, and resume into the fields provided.
SofTec Solutions, Inc. is an equal opportunity employer.